Insurers to provide clearer quotes

Written By Unknown on Kamis, 10 Juli 2014 | 15.36

10 July 2014 Last updated at 00:04

Insurance companies are to be forced to provide clearer information on renewal quotes, after coming under pressure from consumer groups.

When consumers are informed of a new premium, they are not usually reminded what they paid previously.

As a result, some customers may not even be aware that the cost of their insurance policy is going up.

Now the City regulator is drawing up new rules to ensure renewal quotes include previous premiums as well.

That would enable policy-holders to see whether, and by how much, their bill had risen.

The Financial Conduct Authority's (FCA) decision follows pressure from consumer groups, including Which?

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Insurers want to make renewing your insurance policy easier and clearer to understand by reminding you of last year's premium"

End Quote Huw Evans Association of British Insurers

The insurance industry is supporting the idea, but only for home and motor policies, which represent most of the market.

It wants policies taken out on domestic pets, foreign travel or for commercial purposes to be excluded, initially at least.

Competition

Another idea being studied is to make insurance companies come clean about introductory discounts on premiums.

In many cases, customers are charged less in the first year of a policy, as an incentive to switch.

But insurance companies could be forced to tell consumers what the premium is likely to rise to when that discount expires.

The Association of British Insurers (ABI) is supportive of the idea.

"Insurers want to make renewing your insurance policy easier and clearer to understand by reminding you of last year's premium and flagging up introductory discounts," said Huw Evans, the ABI's deputy director general.

An ABI spokeswoman said the idea should also promote further competition in the industry, as it should encourage more consumers to switch insurance companies.

The FCA is thought to be considering similar rules to force banks and building societies to be more transparent when telling consumers about changes in borrowing and savings rates.

The new rules on insurance premiums - when finalised - are expected to come into force by the end of next year.

Have you had problems with the information provided on a renewal quote? How would a change in premiums affect you? You can email your experiences to haveyoursay@bbc.co.uk, using the subject line 'Insurance'.


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